Accelerating a European Financial Leader’s GCC Growth in India through Digitalent RPO by 2COMS

1. Executive Summary

A prominent European financial institution sought to accelerate the growth of its Global Capability Center (GCC) in India amidst high-stakes digital transformation goals and mounting demand for specialized technology and shared services talent.

2COMS, leveraging its Mumbai-based RPO delivery center and proprietary Digitalent framework, was engaged as the client’s exclusive recruitment partner. Within the first 12 months, this collaboration resulted in:

200+ high-caliber hires, including niche, lateral, and leadership positions
82% offer-to-join ratio, dramatically improving talent retention and reducing back outs
80% fill rate within 45–60 days, surpassing industry benchmarks and enabling strategic scalability

Our agile, tech-powered RPO solution became a cornerstone for the client’s India expansion strategy—transforming their talent acquisition capability into a competitive advantage.

2. Client Context

The client is a European-headquartered financial powerhouse with a growing India-based GCC focused on technology, insurance operations, and shared services. The center plays a mission-critical role in supporting enterprise-wide functions such as:

Digital innovation and IT modernization
BFSI operations and underwriting excellence
HR digitization and finance transformation

With aggressive growth targets and rising internal demand for niche skills in cloud, data, ERP, cybersecurity, insurance tech, and shared services, the client required a high-performance hiring partner capable of delivering scale, speed, and quality—simultaneously.

3. The Challenge: Delivering Growth at Digital Speed

The India talent market posed several complex hiring challenges:

Uncompromising Scale-Up Targets: Rapid expansion timelines with strict SLAs to support global transformation initiatives
Acute Niche Skill Shortage: Urgent hiring for Cloud Architects, AI/ML specialists, ERP engineers, Data Scientists, and Underwriting SMEs
Volume Lateral Hiring: High hiring velocity needed for insurance operations, HR shared services, and finance functions
Leadership Search Complexity: Need for culturally aligned leaders to head IT, digital transformation, and enabling functions
Recruitment Agility & Governance: Demand for SLA-bound, tech-enabled hiring with enterprise-grade compliance and reporting

The client’s existing hiring infrastructure was not equipped to handle this pace, complexity, or volume—leading to rising backfill costs, missed delivery timelines, and internal pressure on business continuity.

4. Solution: The Digitalent RPO Framework by 2COMS

2COMS deployed its Digitalent RPO model, purpose-built to meet the demands of digitally evolving GCCs. Our Mumbai-based embedded RPO team co-created a high-velocity, precision-driven hiring engine fully aligned with the client’s strategic needs.

Key Components of the Solution

Dedicated RPO Delivery Team:
A domain-aligned hiring squad, including IT, insurance, and HR vertical experts, seamlessly embedded into the client’s HR ecosystem.
AI-Driven Talent Intelligence:
Predictive hiring analytics, smart sourcing bots, and passive talent mapping tools empowered us to locate and convert niche and leadership candidates swiftly.
Agile Recruitment Sprints:
Sprint-based execution methodology with real-time dashboards, daily syncs, and closed-loop feedback ensured unmatched responsiveness and accountability.
Tech-Led Employer Branding:
Custom micro sites, digital campaigns, and persona-based engagement content helped establish the GCC as a preferred employer in a competitive talent landscape.
SLAs and Transparent Governance:
SLA-driven delivery models tied to fill rate, TAT, and joining metrics, underpinned by structured governance cadences with HR and functional leaders.

5. Implementation Roadmap

Our engagement followed a phased transformation path aligned to the client’s business priorities:

Phase 1: Foundation & Stabilization (Months 1–3)

Market scan & skill bench-marking
Onboarding & integration of RPO team
Focus on high-volume lateral hiring (Insurance Ops, HR Ops)

Phase 2: Scale-Up & Niche Hiring (Months 4–8)

Deep sourcing for digital, cloud, ERP, and data roles
AI-based passive talent engagement
Regular feedback loops and hiring velocity acceleration

Phase 3: Strategic & Leadership Hiring (Months 9–12)

Executive search for functional heads and digital leads
Bespoke assessment frameworks and stakeholder calibration
Strong cultural fit screening for long-term leadership retention

6. Business Impact Delivered

Our RPO engagement yielded transformational results, making talent acquisition a strategic enabler of business growth:

Metric	Outcome
Total Hires	200+ across IT, BFSI Ops, HR & Finance
Time-to-Fill	80% roles closed within 45–60 days
Offer-to-Join Ratio	82%, indicating exceptional candidate fit
Niche Roles Closed	Cloud, Data, ERP, Underwriting, HR Digital
Leadership Hires	Critical IT & Shared Services leaders onboarded
Strategic Expansion	Scope extended to Analytics, FinOps, Digital COEs

7. Why It Worked: Key Success Drivers

GCC-Centric Model: Custom-built RPO strategy for the unique talent dynamics of Global Capability Centers
Mumbai-Based Delivery: Proximity, time zone alignment, and local market expertise ensured operational excellence
Tech-Led Execution: AI and automation tools reduced hiring friction and improved sourcing precision
Agile Governance: Transparent dashboards and rapid response cycles led to real-time course correction
Functional Specialization: Deep domain mapping ensured faster closure of hard-to-fill roles with higher quality

8. Key Takeaways for CXOs

"Scaling a GCC is no longer about volume—it’s about velocity, precision, and cultural alignment. RPO isn’t just an outsourcing model; it’s a growth enabler."

Strategic RPO = Scalable Growth: Embedded teams, agile sprints, and SLA-governed execution offer scalability without compromising quality
Tech + Human Synergy Wins: AI-driven tools + deep recruiter expertise = faster closures & better candidate experience
CXO-Level Alignment Matters: Leadership hiring requires cultural fluency, strategic search methodologies, and business stakeholder engagement
Mumbai Advantage: India’s financial capital remains a core sourcing powerhouse for BFSI-aligned tech and operations talent

Looking to accelerate your GCC’s expansion with precision, speed, and resilience? Partner with 2COMS and our Digitalent RPO model.

With a proven track record of delivering high-impact hiring outcomes for global enterprises, we help you future-proof your talent supply chain.